Privacy policy

Privacy Policy

Last updated: March 03, 2026

HVAC Supplies is operated by HVAC E-Commerce Group LLC, located at 3500 Oak Lawn Ave, Dallas, TX 75219, United States.

This privacy policy explains how we, HVAC Supplies, collect, use, and share your information when you visit our online store or purchase from us. 

By using our website to make a purchase or use our services, you agree to the terms of this Privacy Policy 

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Information We Collect

We collect personal information in the following ways:

Directly from you:

  • Contact information (name, address, phone number, email)
  • Order information (billing/shipping address, payment confirmation)
  • Account information (username, password)
  • Shopping and support activities

Automatically:

  • Usage information collected through cookies, IP addresses, and device/browser details.

From Third Parties:

  • Shopify (ecommerce platform)
  • Payment processors
  • Advertising and analytics partners

How We Use the Information Provided by You

  • To complete orders and provide services
  • To send transactional emails and respond to inquiries
  • For marketing and promotional purposes (with consent)
  • For fraud detection, security, and legal compliance
  • We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

SMS Messaging & Consent

If you choose to opt in to receive text messages from hvacsupplies.com, we will use your cell phone number to send you notifications, order confirmations, and promotional messages.


We do not share the text message opt-in with third parties or affiliates for promotional purposes. You can opt out at any time by simply replying STOP to any message or by contacting us.

Sharing of Personal Information

We may share personal information with:

  • Service providers (such as IT, logistics, and payment processing)
  • Business partners, including our ecommerce platform provider (such as Shopify)
  • Legal authorities, as required
  • Affiliates and third parties in connection with a merger, sale, or business transaction, where permitted by law.

We do not sell or share personal information with third parties for promotional purposes without your consent.

We implement industry-standard security measures, including SSL encryption and secure payment processing, to protect your personal information.

A Note for Visitors Outside the United States

HVAC Supplies is operated in the United States and is intended primarily for customers located in the United States.

If you are visiting our website from the European Union, United Kingdom, or another region with data protection laws that differ from those in the United States, please be aware that your information may be transferred to, stored, and processed in the United States.

Where required by applicable law, including the General Data Protection Regulation (GDPR), we implement appropriate safeguards to protect personal data transferred internationally.

Regardless of your location, we handle personal information responsibly and collect only what is necessary to process orders, provide services, and improve your experience.

If you have questions about how your data is handled, please contact us at sales@hvacsupplies.com.

Cookies

We use cookies and similar tracking technologies to improve your experience and enhance our services. Cookies enable us to recognize your browser and capture and retain important browser information. This information is used by us to learn about your interactions with HVAC Supplies and offer you a better shopping experience.

Your Rights as a Buyer

As a buyer, you have rights to:

  • Access, modify, or delete your personal data
  • Opt out of data sharing or targeted advertising
  • Control communication preferences

To enforce your rights, contact us at sales@hvacsupplies.com or call +1-800-543-8933.