Policy

Warranty Policy

Last Updated: March 03, 2026

HVAC Supplies sells products made by third-party manufacturers. That means warranties are provided and managed by those manufacturers, not by us. This page gives you a general overview of what to expect when filing a claim. You can always check the manufacturer’s official warranty documentation for your specific product to confirm exact coverage terms.
HVAC equipment outside a home

At a Glance

Who Covers It

Warranties are provided and honored by the manufacturer, not by HVAC Supplies.

What You’ll Need

Model/serial numbers, proof of purchase, installation date, and often a report by a licensed technician.

Common Requirement

Most brands require licensed installation and product registration within approximately 60 days.

Important: HVAC Supplies does not cover labor, diagnostics, refrigerant, shipping, or installation costs unless explicitly stated in writing.

General Warranty Conditions

Warranty terms vary by brand and model. Unless a manufacturer states otherwise, these conditions generally apply:

  • Warranty coverage starts on the installation date. If that’s unknown, the manufacturer may use the manufacture date instead.
  • Products must be installed by a state-licensed or certified HVAC contractor, following local codes, permits, and manufacturer instructions.
  • Equipment must remain in its original installation location.
  • Routine maintenance is required, including filter changes, cleaning, and similar upkeep.
  • Many manufacturers require product registration to activate full warranty coverage.
  • A licensed technician’s diagnostic report is often required before a claim can be approved.

Common Exclusions

What’s Typically Not Covered

  • Warranty claims are separate from our Returns & Refund Policy.
  • Shipping, freight, handling, and expedited delivery costs.
  • Refrigerant recovery, refill, leak testing, and disposal.
  • Normal maintenance items and consumables such as filters and belts.
  • Cosmetic issues that don’t affect how the unit operates.

Often Excluded Causes

  • Improper installation, misapplication, or unauthorized modifications.
  • Voltage issues, power surges, blown fuses, or open breakers.
  • Corrosion from coastal or salt air, harsh chemicals, flooding, fire, or lightning.
  • Damage during transport after delivery, or from mishandling after receipt.
  • Commercial losses or indirect and consequential damages, where permitted by law.

How to File a Warranty Claim

1 Gather Your Documentation
  • Proof of purchase, order number, or invoice.
  • Model and serial number(s).
  • Installation date and installer information.
  • Photos or video if the manufacturer requests them.
  • A licensed technician’s diagnostic report.
2 Submit to the Manufacturer
  • The manufacturer reviews and approves or denies the claim based on their terms.
  • Approved claims typically result in replacement parts, new or remanufactured.
  • Some brands require defective parts to be returned before issuing credit or replacement.
  • Return shipping is generally the customer’s responsibility.
Our role: We can help direct you to the appropriate manufacturer contact or claim process. We don’t approve or deny warranty claims.

Brand Warranty Summaries

These summaries are for general reference only. Coverage varies by model and region. Always rely on the manufacturer’s published warranty documentation for your specific product.

Cooper & Hunter

Compressor: typically 7 years.
Parts: typically 5 years.
Remote: typically 1 year.
Licensed installation required. Register within 60 days for limited warranty coverage.

OLMO (Mini Split)

Compressor: typically 5 years.
Parts: typically 2 years.
Remote: typically 1 year.
Licensed installation required; register within 60 days for limited warranty.

Bravo

Compressor: typically 3 years.
Parts: typically 3 years.
Registration within 60 days is typically required.
Coverage varies by model and region. Licensed installation required for most systems.

Daikin

Coverage varies widely by product line and location.
Registration is often required for extended coverage.

ACiQ

Coverage varies by system type and model.
Licensed installation is typically required.
Registration may be required for full coverage.

Perfect Aire

Coverage varies by product category.
Portable and window units may have different terms than split systems.
Registration may be required for extended coverage.

MRCOOL

Coverage varies by product line.
Some lines allow DIY installation, terms can differ by model.
Registration may be required for extended coverage.

Armbridge

Coverage varies by product and application.
Licensed installation is typically required.
Registration may be required for full coverage.

Legal Notice

To the extent permitted by law, any implied warranties, including merchantability and fitness for a particular purpose, are limited in duration to the manufacturer’s express warranty.

Before You Start a Claim

  • Record model and serial numbers before the unit goes in.
  • Save proof of purchase and installation paperwork.
  • Register your equipment if required, usually within about 60 days.
  • Use a licensed HVAC contractor and follow manufacturer requirements.

Need Help Locating the Correct Manufacturer Contact?

We’re here to point you in the right direction.

sales@hvacsupplies.com +1-800-543-8933