Who is HVAC Supplies and what do you sell?

HVAC Supplies is an independent online HVAC equipment retailer operated by HVAC E-Commerce Group LLC. We sell new, manufacturer-warranted heating and cooling equipment and accessories—including ductless mini splits, heat pumps, multi-zone systems, and related parts—to homeowners, property managers, and licensed HVAC professionals across the United States.

Do you have physical retail stores or showrooms?

No. HVAC Supplies operates entirely online through our e-commerce platform. We do not operate local branches or physical retail showrooms. Our corporate mailing address is located at 3500 Oak Lawn Ave, Dallas, TX 75219, which is used for corporate correspondence only.

Do you provide installation or on-site services?

No, we do not provide installation or on-site services. Equipment must be installed according to manufacturer instructions and all applicable local code requirements by a professional installer.

What are your customer support hours?

Our team is available to assist with product questions, order coordination, availability, and documentation Monday through Friday from 8 a.m. to 6 p.m. CST. You can reach us by phone at 1-800-543-8933 or via email at sales@hvacsupplies.com.

Where do your products ship from, and do you offer free shipping?

Products ship nationwide from various U.S.-based fulfillment locations and warehouses operated by our manufacturing and distribution partners, depending on the brand, availability, destination, and product type. We offer free standard shipping on qualifying orders (though freight items are excluded).

How long does order fulfillment take?

We keep products moving fast with an average 2-day lead time before orders ship from our U.S. fulfillment locations.

How is sales tax handled?

Sales tax is calculated at checkout where applicable.

How do manufacturer warranties work for the equipment?

All equipment sold is new and backed by the manufacturer's warranty. However, warranty terms vary by manufacturer and often require professional, licensed installation and proper product registration to remain valid.

What kind of customer and technical support do you offer?

We provide dedicated product and order support. Our USA-based team is ready to help with product specifications, compatibility details, manuals, and system recommendations during our posted business hours.

How can I find compatible replacement parts for my system?

You can use our online Parts Finder tool on the website to quickly match replacement parts, accessories, and compatible equipment by searching your system type, part number, or specific equipment needs.